I am a results-driven professional with more than a decade of expertise in the BPO industry, progressing from agent to Subject Matter Expert and Team Manager for over 5 years. I’ve supported various industries, including telecom, finance, transportation, food delivery, sales and retention, healthcare, and e-commerce handling customer interactions via phone, email, and chat.
With a proven track record in Executive Assistant/Project Manager and Client Success Partner, skilled in email and calendar management, lead generation, SOP creation, and digital marketing tasks such as social media management and Google Ads. I bring strong leadership, communication, and organizational skills to drive results and improve team performance.
I am a results-driven professional with more than a decade of expertise in the BPO industry, progressing from agent to Subject Matter Expert and Team Manager for over 5 years. I’ve supported various industries, including telecom, finance, transportation, food delivery, sales and retention, healthcare, and e-commerce handling customer interactions via phone, email, and chat. With a proven track record in Executive Assistant/Project Manager and Client Success Partner, skilled in email and calendar management, lead generation, SOP creation, and digital marketing tasks such as social media management and Google Ads. I bring strong leadership, communication, and organizational skills to drive results and improve team performance.